Molli Moments

I'm having a moment!

Have you called customer service lately? Been on hold for what felt like eons!? Did you get disconnected once you finally got a real person on the phone? Did you have to repeat your explanation of the issue to several different people? Did the automated system understand what you were saying? How many times did you think you just wanted to talk to a real person!? How about someone who was foreign and you could not understand?

Ok. So my experience wasn’t quite that bad. But I have told them they needed to transfer me to someone I could understand. Anyway, being on hold or going through the automated options can be a rather frustrating experience. I usually have to give myself a pep talk beforehand reminding myself that this will take a while and it’s not the person’s fault my phone won’t work correctly.

Here is the somewhat short version of a recent customer service phone call. I called an 800 customer service phone number, stay on the line long enough for it to realize I’m not going to use the link they sent me to my phone to “talk” to an automated system. I am on hold for 30ish minutes, an agent picks up, I explain the problem. “One moment while I transfer you to my supervisor.” On hold for a few more minutes. She listens to the problem and wants to transfer me to someone else. Sigh… ok. I talked with a kind person as we work through the problem. It takes about 45 minutes to get through everything. As we end the conversation I’m thinking the problem is fixed and we can move on. Nope. 10 or so minutes later, I realize only part of the problem is fixed. So, I try again. I’m on hold for 45 minutes before someone answers. It’s a real person, I get a little excited! We spend another 45-60 minutes trying to solve the issue. In the end, it still didn’t work and I have to take it into a shop for repair. Lovely. So, for a total of 5 hours that afternoon I was waiting, explaining, problem solving, waiting some more and concluding I have to try something else and hope it works.

What do you do while you’re on hold? Try not to fall asleep to the elevator music? Clean the bathroom? Change the laundry? Lay you head back and take a power nap? Catch up on social media? Online window shop? Paint your fingernails? Read a book? Brush your teeth? Go to the bathroom and pray they don’t come on the line just as you flush? Make out a grocery list? Dinner prep? The list is endless.

I’m pretty confident in saying that today’s culture is not a patient culture. It seems too many options are instantaneous and if it’s not available immediately it is an imposition for us. This confirms we have lost the desire to wait, stop, listen and just be. It’s hard and takes great effort to redirect your mind each time you start to wonder.

Have you felt on hold with God? You’ve cried out, put your heart on the line, asking Him to tell you what to do? And the answer is just be patient, just wait, it’s not time yet, hang on.

When that happens, what do you do while you wait? What does God desire us to do while we wait? He desires us to be still, praise Him for what He as already given us, worship Him for the Mighty, Powerful God that He is, fill our minds with His truth, have faith that He will follow through, keep our thoughts, actions and words centered in Him.

Take advantage of the waiting time. Read your Bible, let it sink in and grab hold. Talk with Jesus, then be still and listen. Thank Him for the peace that fills you up deep in your soul. Take some time and hang out with God. He wants to spend time with you. So, use your time wisely.

Tough order to follow, yet, possible. I’ve lost count how many times the annoying elevator music distracts me and moves me out of my “be still” frame of mind and heart with God. The reassurance is that we can turn the distraction off and refocus. Every 5 seconds, 5 minutes, however long, He will bring you back around to His peace, safely tucked under His wings.

Friends, the struggle is real. The longer I’m on hold, the more I want to bang my head against the wall. It’s terrifying to put yourself out there and not fear being let down or trampled over.

But I’m telling you (and myself) the wait is worth far beyond my wildest expectations.

Matthew 11: 28-30 says, “Then Jesus said, ‘Come to me, all of you who are weary and carry heavy burdens, and I will give you rest. Take my yoke upon you. Let me teach you, because I am humble and gentle at heart, and you will find rest for your souls. For my yoke is easy to bear, and the burden I give you is light.”

Heaven Father, Thank you for your mighty power and the heavy yoke you carry for me. Teach me, Father, to carry yours as I hand over mine to You. I have no doubts of your ability to carry mine. I ask you teach me to carry yours. While I wait, Lord, I will praise you. Amen.

Thank you for sharing a moment with me. We are in this together in Him.

P.S. Kudos to the customer service people I talked with and worked with. It did take a while but they were kind, patient, and wanted to fix the problem as much as I did. Well done!

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